Refund Policy

Last updated: April 2026

At [LEGAL ENTITY], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns within 30 days of delivery, subject to the conditions outlined below.

30-Day Return Window

You have 30 calendar days from the date your order was delivered to request a return. To be eligible for a return, the product must be:

• Unopened and in its original, sealed packaging
• In the same condition as when you received it
• Accompanied by proof of purchase (order confirmation or receipt)

How to Initiate a Return

To start a return, please email us at [EMAIL] with the following information:

• Your order number
• The product(s) you wish to return
• The reason for your return

Our team will respond within 1–2 business days with return instructions, including the return shipping address. Please do not send items back without first receiving authorization.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Non-Refundable Items

The following items are not eligible for return or refund:

• Products that have been opened, used, or partially consumed
• Items returned without prior authorization
• Original shipping costs (shipping fees are non-refundable)
• Products purchased during final-sale promotions, unless otherwise stated

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery at [EMAIL]. Include your order number and photos of the issue so we can resolve it promptly.

For verified damaged or defective items, we will offer a replacement or a full refund, including any applicable shipping costs.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, we recommend:

• Checking your bank account or credit card statement again
• Contacting your bank or credit card company, as processing times can vary
• Reaching out to us at [EMAIL] if you still have not received your refund